Privacy policy

At Ausema.EU, we respect your privacy and handle your personal
information with care. This privacy policy explains how we collect, use
and protect your information when you purchase from our shop.

Information we collect

To fulfil your order, you may provide us with certain personal
information, such as your name, email address, postal address,
phonenumber, payment information and details of the product you have
ordered.

We only receive the information that is necessary to process your order,
provide customer service and meet our legal obligations.

How we use your information

We use your personal information only when necessary:

to process, pack and ship your order;
to communicate with you about your purchase;
to provide customer service and resolve disputes;
to comply with applicable tax, accounting and other legal requirements;
to protect our legitimate business interests and prevent fraud.
We do not use customer information for unsolicited marketing.

Sharing your information

We do not sell or trade your personal information.

We only share information when this is necessary to provide our services
or comply with the law. This may include postal and courier services,
payment service providers, professional advisers or public authorities
where legally required.

When shipping an order, the recipient’s name, address and, where
necessary for delivery, other contact information may be provided to the
relevant postal or courier service.

Data retention

We retain personal information only for as long as reasonably necessary
to fulfil the purposes described above and to comply with our legal, tax
and accounting obligations. After the applicable retention period,
information under our control is deleted or securely disposed of where
appropriate.

Your rights

If you are located in the European Union or European Economic Area, you
may have rights under the General Data Protection Regulation (GDPR),
including the right to request access to, correction of, restriction of
or deletion of certain personal information, subject to applicable legal
obligations.


Data security

We take reasonable measures to protect personal information under our
control and only use it for legitimate business and legal purposes.

Contact

For questions about personal information relating specifically to an
order from Ausema, you can contact us.